Loews Chicago O'Hare Hotel

1. Great location very close to the airport. 2. Clean room and bathroom 3. Shuttle service to the airport 4. Very kind and professional staff - we had an issue with our credit and debit cards during check-in (transactions declined by the bank). Quite stressful for us, especially that it was 1 am and our small kids were almost asleep on the lounge sofa. the staff were very polite, still allowed us to check in even if our cards didn’t work, advised us to contact the bank and come back with payment next morning. It all worked in the end, very grateful for their kind and professional attitude

Excellent staff and service. They were able to accommodate us last minute too when American Airlines ended up stranding us in Chicago for two days during the holidays. They were even able to get us clean laundry with their dry cleaning service on Christmas Eve.

I really liked the tiled walk in shower with the rain shower fixture. The beds were comfy. The hotel was stylish with a high ceilinged dramatic lobby. The hotel shuttle was convenient. We were able to check out slightly late after making a request to the front desk. The server in the restaurant accommodated us when we asked to sit in a closed off section of the restaurant that was safer for us in terms of covid.

Hotel has a free shuttle service to/from the airport that runs every 15 minutes. It's 10 minutes between hotel and airport. Shuttle drivers were friendly and helpful. Hotel is beautiful, clean, comfortable. Staff were all friendly. Safe area to stay with several restaurants on site and a outlet mall within walking distance. Highly recommend.

The staff was helpful, friendly and informative. They assisted me in every way and made my stay very nice.